Last updated: 9 6 月, 2026
We want you to love your LUNEBAG purchase. If something isn’t right, we’re here to make it easy. Please read our return and exchange policy below.
7-Day Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and with all tags and packaging intact.
Free Return Shipping
Return shipping is on us. When your return is approved, we will provide instructions and cover the cost of sending the item back — you won’t pay anything to return your order.
How to Start a Return or Exchange
- Contact us on WhatsApp within 7 days of receiving your order.
- Let us know your order number and whether you’d like a return or an exchange.
- We’ll send you simple instructions and a prepaid return label.
- Pack the item securely and send it back using the label we provide.
Refunds
Once we receive and inspect your returned item, we’ll process your refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.
Exchanges
If you’d like a different style, color, or size, we’ll arrange the exchange as soon as we receive your original item. If there’s a price difference, we’ll let you know before shipping the new item.
Items That Cannot Be Returned
For hygiene and safety reasons, items that have been used or damaged after delivery may not be eligible for a return. If your item arrived damaged or faulty, please contact us right away and we’ll make it right.
Need Help?
Have a question about your return or exchange? Message us on WhatsApp and we’ll be glad to assist.