Last updated: 9 6 月, 2026
At LUNEBAG, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you shop with us or contact us, we may collect:
- Order information — your name, shipping address, billing address, email address, and phone number.
- Payment information — processed securely by our payment providers. We do not store your full card details on our servers.
- Communication — messages you send us through chat or other channels.
- Usage data — basic information about how you browse our site, collected through cookies to help improve your experience.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order, including confirmations and shipping updates
- Respond to your questions and provide customer support
- Send you marketing updates, only if you have chosen to subscribe
- Improve our products, website, and service
- Prevent fraud and keep our store secure
Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us run our business — such as shipping carriers and payment processors — and only as much as they need to do their job. We may also disclose information if required by law.
Cookies
Our website uses cookies to remember your cart, understand how the site is used, and improve your experience. You can disable cookies in your browser settings, though some features of the site may not work as well.
Data Security
We take reasonable measures to protect your personal information. While no method of transmission over the internet is completely secure, we work to keep your data safe and use secure connections throughout the checkout process.
Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To make a request, please contact us.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us on WhatsApp and we’ll be happy to help.